Online Claims Status - Administered by A&I Benefit Plan Administrators, Inc.

Improved On-line Benefit Information Now Available!

A&I Benefit Plan Administrators, Inc., and your health plan are pleased to announce new and improved on-line health plan information available November 1, 2005. We’ve upgraded our on-line resources so you have access to even more details for reviewing your benefit plan information, claims status, eligibility, out-of-pocket expenses, and more!

This new site will provide you with the same information you’re used to, but through a new interface and with additional features we’re sure you’ll like.

As of November 1, 2005, the NetRecall system will no longer be available. For increased security and protection of your personal health information, all participants must complete the account setup process for access to the new on-line claim and eligibility system. The account set up process must be completed by the enrolled member. Dependents are not authorized to set up an account and A&I is not able to grant access to dependents. Follow the instructions for first time users below in order to begin the account application process.

Link to On-line Dental Claim Status:

On-Line Claim Status

LifeWise PPO On-line Medical Claim Status:

Please visit the LifeWise Website: https://www.lifewiseor.com/portals/login.aspx

PacifiCare On-line Medical Health Information:

Please visit the PacifiCare Website: http://www.pacificare.com

Kaiser On-line Medical Health Information:

Please visit the Kaiser Website: https://members.kaiserpermanente.org/kpweb/membershome/entrypage.do

**Requires Internet Explorer 5.5 or Higher**

Getting Started - Dental Claim Status Only

First Time Users

Frequently Asked Questions

First Time Users

To access your information follow these simple steps:

Click on On-line Claim Status Link
Click on the link for “Employees”
Click on the words “New User? Click Here to Sign Up.”

You will come to a welcome screen where you will be asked to enter the following required information for automated account setup:

Member SSN and Member ID
Member Last Name, First Name, Middle Initial
Date of birth
Member home address including ZIP Code
Member Email address
Member contact phone number

Confirmation
The next step in the set up process is verification of the information you have provided. You will be contacted by email within 2 business days. This notification will be sent to the provided email address when the verification process has been completed and your account has been activated. You will not be able to view claims until this process has been completed and you have received your confirmation. If you do not receive this notification within three business days, please contact A&I at 503-224-0048, ext 1679 or 800-547-4457, ext. 1678 for assistance.