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Mediweb System Frequently Asked Questions (FAQs) |
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Clicking on the following questions will provide you with
a specific answer or link you directly with the section of this site that
addresses that question. If, after reviewing this information, you still
have questions please contact us at A&I. |
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When I went to use the online claim status a security alert
popped up with an indication of “The name of the security certificate
is invalid or does not match the name of the site”. Is this okay? |
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Yes, this is due to registration with the Internet application
process. This site is secure, and it is okay to proceed |
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Why does it ask me for the company Tax ID? |
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Once you click that you are an employee user, this field
changes to SSN. You do not need your company tax ID. |
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It asks for my Company name. Is this my employer name, my
union name, or my group name? |
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This is your group name found on your ID card; however your
company or Trust name will work as well. |
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Why is it
taking so long to get registered and my password to be activated? |
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In order to protect your privacy and comply with all federal
privacy regulations, we have to go through a validation process that occurs
during our regular business
hours.
Due
to
possible
high volume of registrations, it may take up to two business days to validate
your credentials. |
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My eligibility doesn’t appear to reflect all my coverage
types. For example I have Vision through VSP and have selected another
Medical coverage such as Kaiser, but my eligibility is not showing vision
or medical information? |
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The eligibility and claims payment information reflected
is based on claims that are paid through the Claims office. If your coverage
is through VSP or another carrier, then the eligibility and claims information
would not be reflected on this site. If you feel there is an eligibility
discrepancy, please contact the A&I Client Services Department. |
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I can see all my dependents’ information. Is this
okay? |
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Yes, this is okay. Information provided is the same as you
would receive on an Explanation of Benefits (EOB) for yourself and/or your
dependents, which is normally mailed to the members’ home address. |
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When I am looking at my deductible amount, how do I view
my dependents deductible? |
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Click the dependents tab, select the dependent you wish
to view, and then you can look at their claims information. You cannot
see the whole family in one place; each dependent must be viewed separately. |
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Why does
the employee have to register, why can’t I?
(spouse of employee) |
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The employee needs to register because we are providing
the same information that we do on an EOB we send to the member. The dependent
cannot because based on the HIPAA Privacy and Security Regulations the
member is allowed to see all the dependents information, but other dependents
are not allowed access to that same information. |
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I want to restrict my information, what do I do? |
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You will need to contact the Privacy Official of your Plan
and request a restriction in writing. |
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I have a power of attorney or authorization from my spouse
to view the account. Why can’t I access it? |
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The functionality of the system is designed to accept the
employee information only, so the employee information must be registered. |
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